Effective Date: September 1, 2025
Through AI-human hybrid solutions OpsME delivers operational transformation services and digital products. This Privacy Policy aims to explain how we handle personal data while helping you use your privacy rights.
The Privacy Policy explains data collection and usage practices for personal information managed by our organization through our website and a complete range of online productized services (collectively referred to as Solutions).
Our mission at OpsME focuses on using AI-enhanced consulting services to transform business operations. Our company specializes in delivering quick operational transformations and customized automation solutions alongside fractional executive services for businesses that aim to achieve operational excellence.
Contact us at legal@opsme.ai for all privacy-related matters.
The document explains how OpsME handles personal information from individuals alongside the rights associated with this information processing. We gather personal data according to your interactions with our Services while following legal requirements for information management.
Our AI systems follow the EU Artificial Intelligence Act requirements by providing clear explanations about their decision-making processes while maintaining human oversight of automated recommendation systems.
This Privacy Policy does not apply to the extent we process personal information in the role of processor or service provider on behalf of our clients. Our clients maintain exclusive responsibility to create privacy policies that comply with all applicable laws and regulations regarding their personal information collection or use.
The term "personal information" refers to details that identify individual people.
You provide personal information to us during your service engagement. Your personal information includes your first and last name together with your business email address and phone number as well as your company details and descriptions of operational issues and business needs. Our system stores all communication records together with project documentation and feedback information received about our service delivery.
When we provide operational transformation services to your company we need information about your business processes and technology systems and access credentials to deliver solution implementations.
Standard tools which include log files alongside cookies and similar technologies enable us to automatically gather information from devices while users access our Services. The system records IP addresses together with browser information and device details and page interaction data when users access our Services.
We obtain personal data through third-party business directories and professional networks and public databases to support business development and service delivery operations.
We utilize personal information for several business operations which include:
Service Delivery: Operational transformation consulting alongside business process improvement delivery and automation solution implementation and project communication management and payment processing.
Business Operations: Our organization uses personal information to enhance our services while developing new solutions and conducting market research to prevent fraud and ensure security compliance and maintain legal requirements.
AI Operations: Our AI systems analyze business data to create operational insights which they use to generate recommendations. The AI system produces recommendations which human experts review before implementation while you decide which suggestions to use.
The following conditions apply to personal information sharing with other parties:
Service Providers: Our organization works with dependable third-party service providers to improve and protect and promote our Services through hosting and storage and communication platforms and payment processing and analytics services.
Business Partners: We distribute information to service delivery partners as well as to companies that co-operate with us in service delivery.
Legal Requirements: Information disclosure occurs when the law demands it for safety protection and fraud prevention as well as agreement enforcement and protection of our rights and interests.
Business Transfers: Include the transfer of information as part of mergers, acquisitions and asset sales.
With Your Consent: We can share information for purposes that you explicitly agree to.
Our organization uses operational analytics tools together with automation agents and predictive modeling systems for our AI systems. The systems function under human supervision while featuring security protocols that block any independent execution of major business operations.
As a human being you have the right to obtain information about AI systems that affect you and also to have your decisions reviewed by humans and to stop automated processing in specific cases.
We transfer your information to different countries outside your area for storage and processing purposes. The standard contractual clauses and adequacy decisions serve as our safeguards to provide consistent data protection practices.
Our organization maintains personal data for the duration needed to achieve the purposes described above. The retention period for service-related information extends to seven years to meet ongoing optimization requirements and legal obligations. Website data is retained for twenty-six months maximum. The removal process of information becomes secure when retention periods finish.
Personal information privacy rights vary based on your location since you might have access rights and rights to modify or delete information or block its processing or object to processing. Under the law you have rights to data portability and consent withdrawal if processing occurs through consent.
For EU/EEA Residents: The GDPR provides EU/EEA residents with supplementary rights including the ability to submit complaints to supervisory bodies.
For California Residents: You have rights under CCPA/CPRA to know what personal information we collect, delete personal information, correct inaccurate information, and opt out of sale or sharing. The company never sells or shares personal information for advertising functions.
For accessing your rights, please contact legal@opsme.ai.
The company protects personal information through appropriate technical and organizational security measures which include encryption and access controls and regular security assessments. We will notify both the relevant authorities and the affected individuals when data breaches occur according to legal requirements.
Our Services are not directed to individuals under 16. The company does not collect personal data from children younger than 16 years old.
The Services contain third-party website links and external service integrations. Our organization bears no responsibility for the privacy practices of external services which we do not control.
The Privacy Policy will go through periodic changes. We will use proper notification methods for major policy changes. Your continued use of our Services after updates signifies your acceptance of the revised terms.
Contact us at legal@opsme.ai to inquire about privacy issues or to perform your rights.
If you are a resident of the European Economic Area or the United Kingdom you can file a complaint with a supervisory authority if you feel our processing of your personal data violates applicable laws.
This Privacy Policy reflects our commitment to protecting your information while delivering operational transformation results.